At April Health, we provide compassionate care and clinical expertise to patients with specialized conditions like HIV, organ transplant, and more.

The Intake Coordinator is responsible for facilitating the timely evaluation and acceptance of patients referred for service. The Intake Coordinator acts as a liaison between the referral source and the pharmacy to ensure a smooth transition of care. This position will view and prioritize all incoming faxed and electronic prescription orders and will process them in a timely manner.  This position may also be responsible for insurance verifications/authorizations, patient scheduling, and working with other teams.

Primary Duties and Responsibilities

• Record and process prescription orders received by fax, telephone, or electronic
• Register new patients
• Conduct benefits investigation by investigating and verifying benefits for pharmacy third-party claims for the prescribed medication(s)
• Welcome and orient new patients
• Collect and verify patient demographic data
• Collect and record clinical information including patient health history, medication history, allergies, sensitivity history, and other relevant information
• Assist the Pharmacist in validating the safety and appropriateness of the medication
• Perform test claim, and reviews results and next steps with the patient
• Initiate and process refill authorizations
• Responsible for patient calls (inbound and outbound)
• Responsible for contacting provider’s offices for medication orders, pharmacy services, and all other inquiries
• Comprehensively document all patient related information/conversations in patient’s clinical record
• Document patient complaints, incidents, and occurrences in accordance with established procedures
• Daily review of pending orders and timely follow-up with providers and patients in pursuing completion of pending information until order has been processed
• Liaise with management team to inform them of any patient or practice issues/concerns, as well as new prescriptions from new prescribers
• Obtain authorization for requested therapy and re-authorization as necessary, including gathering patient-specific clinical data from referral sources
• Responsible for adhering to the quality, production, and turnaround standards associated with the pharmacy department

Education/Experience

• Current Pharmacy Technician License/Registration without restrictions in good standing with State Board of Pharmacy if required in the State in which the position is located
• High school diploma/GED required; College degree is preferred
• Must have at least two years of pharmacy technician experience doing data entry
• Knowledge of medical and pharmacy terminology

Required Qualifications

• Bilingual – Spanish (preferred)
• Ability to read and interpret prescription orders
• Ability to multi-task and handle consistent workflow
• Great attention to detail and accuracy
• Strong analytical, planning, and organizational skills
• Excellent oral, written, and interpersonal skills
• Time management and prioritization skills
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate
• Ability to work and produce results under pressure
• Computer proficiency in Microsoft Office applications particularly Outlook and Word

Physical Demands

• Repetitive use of hands and fingers (e.g. computer keyboards, filing, etc.)
• Standing, sitting, or walking for periods of time
• Normal range of hearing and vision to perform work and communication

Working at April Health

We’re a growing team driven by a culture of passion and a commitment to excellence. You’ll work in a modern office alongside dedicated colleagues who work to consistently provide a superior patient experience. We offer a variety of competitive benefits like fully paid health insurance premiums, 401k matching and financial planning assistance, ongoing training and more.