Primary Responsibilities

Responsible for assisting the Pharmacist in many aspects including filling prescriptions, counting medications, packing medication orders, sending drug/supply orders, and checking in orders. Also responsible for managing drug inventory and placing special orders for drugs and supplies.

Duties and Responsibilities

• Answers inbound calls for patient refills and other general calls
• Assists walk-in customers with prescriptions, providing outstanding customer service
• Conducts outbound patient compliance calls
• Deals with complex insurance billing, prior authorizations, and TARS
• Accurately types prescriptions, retrieves products, counts, pours, or measures, adhering to pharmacy best practices
• Ensures that a licensed pharmacist properly checks all compounding and packing of products prior to product leaving the pharmacy
• Organize recurring monthly refills, and accurately maintain our refill reminder system
• Under supervision of Pharmacist, pulls medications, counts, and fills prescriptions manually
• Maintains inventory of educational materials/medication management kits/welcome packets
• Maintains prescription logs, wholesaler invoices, and other pharmacy records
• Accurately calibrates equipment and documents calibration according to policy
• Retrieves discontinued or expired medications from stock; discards or returns to stock as appropriate; completes corresponding documentation
• Assists with the maintenance of pharmacy refrigerator temperature and cleaning logs, and documents maintenance
• Complies with safety, quality assurance, accreditation, legal, State and Federal regulatory requirements
• Be knowledgeable of products carried in the pharmacy
• Help customers locate over-the-counter stock